{"id":11733,"date":"2026-03-30T02:36:24","date_gmt":"2026-03-30T00:36:24","guid":{"rendered":"https:\/\/otg-eg.com\/return-policy\/"},"modified":"2026-04-19T14:08:06","modified_gmt":"2026-04-19T12:08:06","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/otg-eg.com\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11733\" class=\"elementor elementor-11733 elementor-9904\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd17064 e-flex e-con-boxed e-con e-parent\" data-id=\"fd17064\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfad268 elementor-widget elementor-widget-text-editor\" data-id=\"cfad268\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The customer has the right to return or exchange products within 14 days of receipt, provided the product is in its original condition, unopened packaging, and unused.<\/p>\n<p>If a manufacturing defect is discovered in the product, the customer has the right to return or exchange it within 30 days of receipt.<\/p>\n<p>To complete the return or exchange process, the original purchase invoice must be submitted, along with all accessories and gifts that were delivered with the product.<\/p>\n<p>Personal care products and devices whose original packaging has been opened are excluded from the 14-day return policy and are only eligible for return in cases of manufacturing defects.<\/p>\n<p>Refunds for electronic payments (via Visa or credit card) will be issued to the same card used for the purchase. This may take 7 to 14 business days, depending on the card issuer&#8217;s policy.<\/p>\n<p>For cash on delivery payments, the refund will be issued to the customer via bank transfer or e-wallet after our representative receives and inspects the product to verify its condition. The customer bears the shipping cost in case of return or exchange within 14 days without a defect in the product, while OTG store bears the full shipping cost in case of a manufacturing defect.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The customer has the right to return or exchange products within 14 days of receipt, provided the product is in its original condition, unopened packaging, and unused. If a manufacturing<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11733","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/otg-eg.com\/en\/wp-json\/wp\/v2\/pages\/11733","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otg-eg.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/otg-eg.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/otg-eg.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otg-eg.com\/en\/wp-json\/wp\/v2\/comments?post=11733"}],"version-history":[{"count":3,"href":"https:\/\/otg-eg.com\/en\/wp-json\/wp\/v2\/pages\/11733\/revisions"}],"predecessor-version":[{"id":11817,"href":"https:\/\/otg-eg.com\/en\/wp-json\/wp\/v2\/pages\/11733\/revisions\/11817"}],"wp:attachment":[{"href":"https:\/\/otg-eg.com\/en\/wp-json\/wp\/v2\/media?parent=11733"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}